Terms of Service

1. Agreement and Parties

1.1 Contracting Parties

This Terms of Service Agreement ("Agreement") is entered into between AI Legal Support LLC d/b/a LegatiAI, an Arkansas limited liability company ("Company," "we," "us," or "our"), and you, the individual or legal entity accessing or using our services ("Customer," "you," or "your").

1.2 Service Description

Company provides an AI-powered legal document processing and analysis platform (the "Service") designed specifically for legal professionals, law firms, corporate legal departments, and related entities engaged in the practice of law.

1.3 Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Arkansas, without regard to conflict of law principles. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Arkansas. This Agreement is subject to the Arkansas Uniform Electronic Transactions Act (Ark. Code § 25-32-101 et seq.).

1.4 Acceptance and Electronic Signatures

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Electronic acceptance of this Agreement constitutes a valid and binding contract under Arkansas law. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these terms.

2. Service Provision and Availability

2.1 Service Components

The Service includes:

• Document Processing: AI-powered analysis, extraction, and organization of legal documents
• Case Management: Document organization, search, and retrieval capabilities
• Batch Processing: High-volume document processing and production workflows
• Audit and Compliance: Comprehensive logging and audit trail capabilities
• API Access: Programmatic access to Service functionality (where applicable)
• Customer Support: Technical support during business hours

2.2 Service Level Agreements

• Uptime Commitment: 99.5% monthly uptime (excluding scheduled maintenance)
• Support Response: Initial response within 4 business hours for priority issues
• Processing Performance: Document processing within defined performance standards
• Data Backup: Daily encrypted backups with point-in-time recovery

2.3 Scheduled Maintenance

We may perform scheduled maintenance with at least 48 hours advance notice. Emergency maintenance may be performed with minimal notice when necessary to protect Service security or availability.

2.4 Service Modifications

We may modify or enhance the Service from time to time. Material changes that negatively affect Service functionality will be communicated at least 30 days in advance. We will not materially reduce Service functionality during your subscription term without providing appropriate remedies.

3. Customer Obligations and Acceptable Use

3.1 Account Responsibilities

• Account Security: Maintain confidentiality of login credentials and implement appropriate access controls
• User Management: Ensure all users under your account comply with this Agreement
• Data Classification: Properly classify and handle sensitive or privileged information
• Professional Responsibility: Ensure use of the Service complies with applicable legal ethics rules

3.2 Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Upload malicious code, viruses, or attempt to compromise Service security
• Reverse engineer, decompile, or attempt to extract source code
• Share account credentials or allow unauthorized access
• Use the Service to process non-legal documents or for purposes outside the legal profession
• Attempt to overwhelm or disrupt Service infrastructure
• Access data or accounts that do not belong to you

3.3 Professional Standards Compliance

If you are a legal professional, you acknowledge that you remain responsible for compliance with all applicable professional responsibility rules, including but not limited to rules regarding client confidentiality, conflicts of interest, and technology competence. You represent that your use of the Service is consistent with your professional obligations.

3.4 Data Quality and Format

You are responsible for ensuring that uploaded documents are in supported formats and of sufficient quality for processing. We provide specifications for optimal document formats and will assist with technical requirements upon request.

4. Subscription Terms and Billing

4.1 Subscription Plans

• Professional Plan: Individual practitioner subscriptions with defined usage limits
• Firm Plans: Multi-user subscriptions with enterprise features
• Enterprise Plans: Custom solutions with dedicated support and additional features
• Usage-Based Billing: Additional charges for usage exceeding plan limits

4.2 Billing Terms

• Billing Cycle: Monthly or annual billing as selected during subscription
• Payment Due: Payment due upon receipt of invoice, with Net 30 terms for annual subscriptions over $10,000
• Late Payments: Late fees of 1.5% per month on overdue amounts
• Currency: All fees quoted and billed in US Dollars
• Taxes: Customer responsible for all applicable taxes except Company income taxes

4.3 Usage-Based Charges

Additional charges apply for usage exceeding subscription plan limits:

• Document Processing: Charges based on actual AI processing costs with transparent margin
• Storage Overages: Additional storage beyond plan limits charged monthly
• API Usage: Programmatic access charged based on actual usage
• Advanced Features: Premium processing options charged per use

4.4 Price Changes

We may change subscription prices with at least 60 days written notice. Price changes will not affect your current subscription term but will apply upon renewal. You may cancel your subscription before price increases take effect.

4.5 Refund Policy

• Pro-Rated Refunds: Refunds provided for unused subscription periods in case of Service termination by Company
• Service Outages: Service credits provided for extended outages exceeding SLA commitments
• No General Refunds: No refunds for voluntary cancellations unless required by applicable law
• Usage Charges: No refunds for completed document processing or usage-based charges

5. Data Ownership and Confidentiality

5.1 Customer Data Ownership

You retain all ownership rights to your documents, data, and information uploaded to or processed by the Service ("Customer Data"). Company claims no ownership interest in Customer Data and processes it solely to provide the Service.

5.2 Confidentiality Obligations

• Mutual Confidentiality: Both parties agree to maintain confidentiality of each other's confidential information
• Legal Privilege: Company acknowledges that Customer Data may include attorney-client privileged communications
• Professional Secrecy: Company employees are bound by confidentiality agreements and professional secrecy obligations
• Access Restrictions: No Company personnel access Customer Data except as necessary for Service provision or with explicit authorization

5.3 Data Processing Rights

Company is authorized to process Customer Data solely for the purposes of:

• Providing the AI document analysis and case management services YOU request
• Ensuring Service security and preventing unauthorized access
• Maintaining audit logs for compliance and security purposes
• Providing customer support when specifically requested
• Complying with valid legal process or court orders

5.4 Data Portability and Deletion

• Export Rights: Full data export available in standard formats at any time
• Deletion Rights: Complete data deletion available upon request with verification procedures
• Retention Period: Data retained for 30 days after subscription cancellation for account recovery
• Legal Holds: Data subject to legal proceedings preserved until hold is released

6. Intellectual Property Rights

6.1 Service Intellectual Property

Company retains all rights, title, and interest in the Service, including all software, algorithms, user interfaces, and documentation. Customer receives a limited, non-exclusive license to use the Service during the subscription term.

6.2 AI-Generated Content Ownership

In accordance with Arkansas Act 927 (HB1876), Customer owns all content generated by the Service's AI tools, provided such content does not infringe existing copyrights or intellectual property rights. Customer is responsible for verifying that AI-generated content does not violate third-party rights.

6.3 Customer Materials

• Document Ownership: Customer retains ownership of all uploaded documents and materials
• Derivative Works: Customer owns analyses, summaries, and extracted information generated from Customer documents
• Work Product: All case organizations, annotations, and workflow configurations belong to Customer

6.4 Feedback and Improvements

Customer may provide feedback about the Service. While Customer retains ownership of specific suggestions, Company may implement general improvements based on aggregated feedback without obligation to Customer.

7. Warranties and Representations

7.1 Company Warranties

Company warrants that:

• The Service will perform substantially in accordance with published specifications
• Company has the right and authority to provide the Service
• The Service will not knowingly infringe third-party intellectual property rights
• Company will use industry-standard security measures to protect Customer Data
• Company will comply with applicable laws in providing the Service

7.2 Customer Warranties

Customer warrants that:

• Customer has the right to upload and process all submitted documents
• Use of the Service complies with applicable laws and professional regulations
• Customer will not use the Service for unlawful purposes
• Customer information provided for billing and account purposes is accurate

7.3 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.4 AI Accuracy Disclaimer

While our AI technology is designed to provide accurate analysis, Customer acknowledges that AI-generated results may contain errors and should be reviewed by qualified legal professionals. Company does not warrant the accuracy, completeness, or legal sufficiency of AI-generated content.

8. Limitation of Liability

8.1 Limitation Scope

TO THE MAXIMUM EXTENT PERMITTED BY ARKANSAS LAW, COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8.2 Excluded Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.

8.3 Exceptions to Limitations

The limitations in this Section do not apply to:

• Company's gross negligence or willful misconduct
• Violations of confidentiality obligations
• Indemnification obligations
• Claims that cannot be limited under applicable law

8.4 Customer Risk Acknowledgment

Customer acknowledges that the Service involves processing of confidential legal documents and agrees that Company's liability exposure is appropriately limited given the subscription-based nature of the Service.

9. Indemnification

9.1 Company Indemnification

Company will defend, indemnify, and hold Customer harmless from third-party claims that the Service, when used in accordance with this Agreement, infringes a third party's patent, copyright, or trademark. Company's obligations are conditioned on Customer providing prompt notice and allowing Company to control the defense.

9.2 Customer Indemnification

Customer will defend, indemnify, and hold Company harmless from claims arising from:

• Customer's breach of this Agreement
• Customer's negligent or wrongful acts in using the Service
• Content of Customer Data or documents uploaded to the Service
• Customer's violation of applicable laws or professional regulations

9.3 Indemnification Procedures

The indemnifying party must be promptly notified of any claim, must be allowed to control the defense, and the indemnified party must provide reasonable cooperation. Settlement requires the indemnified party's consent, not to be unreasonably withheld.

10. Termination

10.1 Termination for Convenience

• Customer Termination: Customer may cancel subscription at any time with 30 days notice
• Company Termination: Company may terminate with 60 days notice for business reasons
• Effect: Termination takes effect at the end of the current billing period

10.2 Termination for Cause

Either party may terminate immediately upon written notice for:

• Material breach that remains uncured after 30 days written notice
• Insolvency, bankruptcy, or assignment for benefit of creditors
• Violation of confidentiality obligations
• Customer's material violation of acceptable use policy

10.3 Effects of Termination

• Service Access: Customer access to Service terminates immediately
• Data Retention: Customer Data retained for 30 days for recovery purposes
• Payment Obligations: All outstanding fees become immediately due
• Confidentiality: Confidentiality obligations survive termination

10.4 Survival

The following provisions survive termination: payment obligations, confidentiality, intellectual property rights, warranties, limitations of liability, indemnification, and dispute resolution.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct negotiation for at least 30 days. Disputes should first be addressed to info@legatiai.com.

11.2 Mediation

If informal resolution fails, parties agree to attempt resolution through mediation administered by the American Arbitration Association or a mutually agreed mediator in Arkansas.

11.3 Jurisdiction and Venue

Any litigation arising from this Agreement shall be brought exclusively in the state or federal courts located in Arkansas. Both parties consent to personal jurisdiction and venue in Arkansas courts.

11.4 Equitable Relief

Either party may seek equitable relief (including injunctive relief) in any court of competent jurisdiction for breaches involving confidentiality, intellectual property, or service security without waiting for dispute resolution procedures.

12. Compliance and Regulatory Matters

12.1 Legal and Regulatory Compliance

• Data Protection: Compliance with applicable privacy laws and regulations
• Professional Rules: Support for Customer compliance with legal ethics requirements
• Security Standards: Implementation of industry-standard security practices
• Audit Capabilities: Provision of audit logs and compliance reporting

12.2 AI Compliance

In accordance with Arkansas Act 848 (HB1958), Company maintains policies governing AI and automated decision-making tools, ensures human oversight of AI recommendations, and provides transparency about AI use in the Service.

12.3 Export Control

Customer represents that it is not subject to US export restrictions and will not use the Service in violation of export control laws. Company reserves the right to suspend service for export control compliance.

12.4 Legal Process Response

Company will notify Customer of legal process seeking Customer Data unless legally prohibited. Company may charge reasonable costs for responding to legal process that requires significant resources.

13. General Provisions

13.1 Force Majeure

Neither party shall be liable for performance delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or infrastructure failures, provided they use reasonable efforts to mitigate and resume performance.

13.2 Assignment

Customer may not assign this Agreement without Company's prior written consent. Company may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets with 30 days notice to Customer.

13.3 Severability

If any provision of this Agreement is found invalid or unenforceable, the remainder shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

13.4 Amendment

This Agreement may only be amended by written agreement signed by both parties, except that Company may modify these terms with 30 days notice for non-material changes or 60 days notice for material changes affecting Customer's rights or obligations.

13.5 Entire Agreement

This Agreement, together with any referenced policies and addenda, constitutes the complete agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to the subject matter.

13.6 Waiver

No waiver of any provision shall be effective unless in writing and signed by the waiving party. No failure to exercise or delay in exercising any right shall constitute a waiver of such right.

14. Contact Information and Legal Notices

All legal notices, requests, and communications under this Agreement should be sent to: